Social messaging applications are quite important for small businesses. The reason is that these applications allow startups to increase engagement with their audience and deliver quality customer support services as well. With the help of these apps, they can provide answers to questions and assistance. These desktop and mobile applications allow customer support agents to directly chat as well. Companies can also use AI-based chatbots to have these conversations and record important customer data to improve their client retention, increase return on Investments, and make more sales.
New businesses and startups look for economical and cheap solutions. Therefore, it only makes sense to use messaging apps that are available for free. The apps shared in this blog are all available for free. Make sure to pair them up with economical internet packages – for me the Spectrum internet prices were quite cost-effective in this regard. Let’s read about the five best social messaging apps for new businesses and startups.
Facebook Messenger is one of the most popular and widely used social media messaging apps. Here, you can connect with all your customers who are present on Facebook. If you have a business page on Facebook, then you will be able to have a lot of message requests from your end-users. The good news is that you can integrate the messenger with many other platforms as well. The application allows companies to use the automated response feature too. By doing so, they can personalize the interaction with customers and send messages to them even when a customer agent is not available. The messaging application is available on desktop and mobile platforms as well and more than two billion people use it.
Instagram Direct Messages
Instagram direct messages are a great way for businesses and creators to interact with their audience. Just like Facebook, Instagram has around a billion monthly active users. You can also do video calling to solve the problems that your clients are facing. Therefore, the level of interaction is quite facilitating in nature. Starting up as a new business you can hire a few customer support agents to have quality interaction with your clients.
Skype is an ideal solution if you are looking forward to video conferencing features. Users can sign up for free and make both video and voice calls. You can also make calls to landline or mobile phones by paying a small amount of fee. With the help of the software application, you can not only send messages but also share your screen, and get access to live subtitles during video calls. In a single Skype video call, you can add up to 50 people. For people providing consulting services, Skype is a brilliant solution, especially for one-on-one interactions.
WhatsApp is one of the most highly used messaging apps for both Android and iPhone users. This messaging application is available for both casual users as well as business professionals. For small businesses, WhatsApp provides the catalogs feature that allows them to integrate their catalogs into the messaging app. The application also allows users to send out automated messages and responses for quick customer support and service. The video and voice calling feature further enhance the customer experience. By having a direct conversation using a business account, you can retain your clients and boost your sales as well.
Voxer is a mobile and desktop application that allows businesses to manage their teams effectively. It is ideal for businesses that deal in the consulting and coaching industries. Using the software, you can send out messages and have highly interactive one-to-one interactions within your team and with external stakeholders. The messaging and text-to-transcript features are quite smooth and allow for better internal and external communication.
By using the popular messaging applications above, you can accomplish a lot. For new businesses and startups, additional features such as video calling, voice calling, and screen sharing are also quite helpful. Make sure to download the apps that are most beneficial for your business to increase your sales and profits.